Editor’s note: Here’s another post that tells a fairly old story, this one from 1992. We post this not to suggest the exact problem is still happening at this specific hotel, but to show generally how little has changed in the industry over the past 20 years.
This post tells a story common to a lot of our posts: Managers leaving employees with highly insecure cash drawers, then punishing them when something goes missing.
Front Desk Worker, Pointe Hilton Tapatio Cliffs Resort, Phoenix, Arizona
This happened at the Pointe Hilton Tapatio Cliffs in Phoenix Arizona around 1992 or so. It was a very busy shift that day with a huge convention checking out of the rooms and another equally large group of cardiologists checking in for their own convention. We had four clerks and two supervisors on the front desk, all working as fast as humanly possible.
Unknown to me at the time was the fact that even though my drawer was always locked and I supposedly had the only key, the clerk working next to me, Todd, was somehow able to open my cash drawer using the key to his own cash drawer because the locks were so worn down and ineffective that almost any key of the same size would grant access to the cash drawers.