By Tony A, former housekeeping manager at the Renaissance Providence Hotel
****This is a piece we originally posted a couple years ago when the website first went up. In light of the current boycott of the Renaissance Providence Hotel, I wanted to repost it to further publicize how disrespectfully management treats its workers at the hotel.****
I worked as a supervisor in the Housekeeping Department at the Providence Renaissance for three years from August 2008 to August 2011. As a supervisor, I saw not only how housekeepers were abused on the job, but also how upper level managers disrespected their workers behind closed doors.
One of the most disgusting trends at the hotel was the way management dealt with injured housekeepers. Injuries were very common. In the three years I worked at the hotel, not one housekeeper was trained on how to properly and safely clean rooms, so from the beginning the hotel was setting them up to be injured.
Not only that, the hotel never had enough supplies to allow the housekeepers to properly clean rooms in the given amount of time. We would constantly run out of towels, sheets, pillows, soaps, etc. The result is that workers always had to be rushing around getting what few supplies we had, and when we’d get more sheets and pillows out of the laundry in the later afternoon people would rush down to get supplies to be able to clean the rooms and still get out on time. The hotel even failed to provide housekeepers basic tools such long dusters, so workers would have to climb up on top of furniture to complete their cleaning. Again, the hotel was setting them up to be injured.