Bosses Harass Front Desk Worker into Quitting at the Renaissance Atlanta Midtown Hotel (Atlanta, Georgia)
Note from Joey: Here we’ve got a story from a worker whose working conditions turned horrendous after their hotel transitioned into a Marriott Renaissance. Their supervisor mismanaged and harassed them for over a year until finally forcing them to quit just a couple weeks ago.

By Anonymous Front Desk Worker, Marriott Renaissance Atlanta Midtown Hotel
I worked 3rd shift doing Night Audit at the front desk of the Marriott Renaissance Atlanta Midtown Hotel, formerly the Palomar Kimpton hotel. The property was transferred over to Marriott about a year ago. Fortunately, the new owners kept most of us lower level employees . Much of the Sales/Administrative/Management teams changed, but even 1 of the 2 Front Office Managers were offered similar positions within Marriott. Marriott’s leadership methods were a huge step down from Kimpton’s.
Since the Marriott management came in, I’ve struggled to understand my supervisor’s decisions. She only acted to serve her immediate needs. She has no respect or consideration for other peoples’ time. For example, she would show up late for her shift then expect us to sit around an extra 30 minutes late (while clocked out) to listen to her lecture us about some issue. I became increasingly demoralized over the year as these issues became more pronounced. All the other employees from the old-guard who had worked through the Marriott transition also couldn’t stand her.
Here’s one example. For most of 2011, I unofficially became charged with training a part-time front desk employee on the Marriott systems. I tried to train the guy for months, but he was very part-time and I never had patience or time to properly train him. As a result, he kept asking the same questions for months and months. It was driving me crazy.
I complained to my supervisor and the HR Manager, but nothing ever changed. They never took the time to train the guy. They didn’t care that I was doing so much extra work to pick up his slack. This went on for 9 months. I was by myself running a 300 room hotel at 100% occupancy, while dealing with a bridezilla, fixing a room that was on maintenance so a contractual obligation could be fulfilled while trying to locate a hotel with vacancy for other very patient guest who’s reservations I could not accommodate, and my only assistance was this guy who management wouldn’t train! He eventually quit, still not knowing or able to complete any more of his job function than when he started. My manager did next to nothing to address the situation.

In February, 2012 things really started going downhill. They started cutting our hours on 3rd shift to “save costs.” They lied to us, saying the “the whole department would share the burden.” Of course, not a single person from other front desk shifts had anything cut. Often, my supervisor would scheduled the 3rd shift to leave at 5:00 am, but wouldn’t schedule anyone else until 7:00 am.


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